Terms and Conditions

Purpose of this website

This website is intended as a mere reference for users interested in gathering more info about handmade electronics goods, sold online via marketplace, therefore not available in physical stores for a try-out.
The items described on this website are the result of occasional craftsmanship below Italian VAT law requirements, therefore items purchased from Italy will be VAT exempt. VAT might be collected and handled by the marketplace when the purchase is made from another EU country/UK.

Crafting process

All Rival Amps products are entirely hand made and finished at Rival Amps.
Small dents are expected on raw-finished and aged-finished products, as the result of moulding and machining process, therefore are not considered manufacturing defects.

There may be slight variations in cosmetics over time, without notice, due to changes in suppliers’ components production.
Always check the pictures of the listed items as they’re part of the description of the exact model you’ll purchase.

All PCBs are designed, populated and hand-soldered at Rival Amps in Trieste, Italy.
High quality components are sourced from the best suppliers all around Europe.
Enclosures are hand-machined at Rival Amps.
All parts are assembled and units tested one by one at Rival Amps.
Leading time is typically two weeks, excluding shipping, depending on spares availability and market current fluctuations.

Repair

The Condition of the unit may differ from your advice note, since it is dependent upon opinion. Every effort is made to be as accurate as possible.

Rival Amps at its discretion, decide the nature and method of repair, type of components used, depending on their current availability and, in the case of guaranteed work, whether the equipment shall be repaired or replaced.

Rival Amps shall not be liable for Electronics Industry production fluctuations that may affect availability of components on short, long or indefinite term, therefore delaying or, exceptionally, prevent the repair process.

When a fixed repair rate can’t be applied, minimum labour charge is 1 hr. at 50€ + return delivery (VAT exempt).
A test fee of 25€ + return delivery (VAT exempt) will apply in the event of No Fault Found with your equipment. This is not covered by Rival Amps.

Refused Estimate charges are liable to a 25€ + return delivery (VAT exempt).

Normal sales/service warranty will be determined by Rival Amps. Proof-Of-Purchase within the warranty period is not a guarantee that your unit will be serviced under warranty. A warranty covers manufacturer’s defects under normal use. Warranty is void if any defect for items or parts which have been tampered with by unauthorised persons, misused, neglected, damaged or any defect arising from battery leakage or water corrosion. Note: Warranty does not apply to consumables or parts which are subject to wear and tear.

All repairs are subject to a 30-day warranty following collection or despatch of the product. Repair warranties only cover the repaired faults and not unrelated faults. If the unit requires additional parts to solve the original fault, you will be charged only for the additional parts.

Any dates quoted for the completion of repairs can only be considered as approximate and Rival Amps shall not be liable for any loss whatsoever resulting from failure to meet such dates.

Repairs not collected within 30 days of notification of completion will incur 2.50€ (VAT exempt) per day storage fees. Equipment will not be released unless the repair and storage charges are paid in full. At 60 days a notification Letter of Disposal will be sent to the customer. If I receive no response, your equipment will be considered abandoned, at which point it will be disposed of to recover costs.

Warranty

All Rival Amps products are supplied with a 2-year warranty (from the date of purchase) against manufacturing faults or defects that might impact on the product’s performance.
During that time Rival Amps will cover the cost of warranty service labour and spare parts.
To qualify for warranty, proof of purchase is mandatory.

Rival Amps shall NOT be liable for, and this warranty does not apply to products:

Purchased from un-authorized retailers (on-line or in-store sales).
Returned without proof of purchase.
Damaged by abuse, lighting damage, or acts of God.
Liquid damaged, neglected, or exposed to moisture during operation or storage.
Altered, modified, tampered with or missing identification information.
Damaged during transit. Sender should contact the shipper for proper claims procedures in the event of damage or loss resulting from shipment. When returning products for repair or replacement, sender assumes all risk of loss or damage until product is accepted by authorized service centre. Insurance is strongly suggested.

In no event shall Rival Amps be liable for any indirect, incidental, collateral, exemplary, punitive, special, consequential damages suffered by the purchaser or any third party, including without limitation, damages for loss of use, profits, business, or damages resulting from use or performance of the product, even if Rival Amps has been advised of the possibility of such damage or claims. Rival Amps shall not be liable for any expenses, claims, or suits arising out of or relating to any of the foregoing.

Returns and Refunds

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Returning shipping must be prepaid by customer. Rival Amps will not cover for returning shipping.

There are certain situations where refunds are not granted:

item with obvious signs of use
item that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via our contact form.

Custom mods and pre-orders

Only in-stock items may be refunded. Custom made and pre-ordered items cannot be refunded.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items covered under warranty, if they are defective or damaged and can’t be repaired.
Since all the items are handmade, a replacement unit may be available in several weeks.

Shipping returns

To return your product, you should send an enquiry via our contact form.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Partners and other brands

This website is not affiliated with any mentioned brand.